Terms And Conditions

Delivery and Cancellation Policy

Meals delivered between 10:00 am – 12:00 pm, Monday – Friday
Cancellation deadline:
For illness/emergencies: by phone (voice message only) until 7:00 am on delivery day (refund applicable)
For other reasons or for future cancellations : Only by email at contact@fusionportland.com
Group cancellations (e.g. field trips): at least 1 week advance notice required
Refund policy:
– Cancellations made before deadline: refund/credit applicable
– Cancellations after deadline: no refund/credit

Meal Packaging and Dietary Restrictions

Individually packaged with child’s name, grade/classroom, and allergy/food restriction labels
100% recyclable packaging
Options for gluten-free, vegetarian, and dairy-free meals
Allergy Policy: We only accommodate MILD allergies; no meals provided for children with SEVERE allergies

Delivery and Responsibility

Meals delivered to designated area; school staff distributes to students
Fusion School Lunches not responsible for missing lunches after delivery or handling meals to students
School responsible for food warmer upkeep and sanitation

Food Warmer Provision

Optional food warmer provision: $80/month

Safety and Liability

IMPORTANT: Fusion School Lunches is not responsible for any injuries caused by hot meals or possible choking emergencies. It is the responsibility of the school and/or parents/guardians to ensure that students are supervised while consuming meals and are able to handle food safely. By using our services, you acknowledge that you understand and accept this risk.

Ordering and Calendar

Online ordering cutoff: 19:00 preceding evening
Annual academic calendar required in advance; prompt notification for changes

Refunds and Weather Conditions

Discounts applied for extreme weather closures
No refunds for unexpected absences without prior notice

Enrollment and Meal Selection

Parents select meal options by 20th of each month for upcoming month
Separate accounts required for each child; accurate student information essential

Staff Meal Policies

Our meal portion sizes are standardized for students across all grade levels. Staff members who order meals will receive the same portion size as students. Please note that adults may have different nutritional needs and portion requirements than children, and this should be taken into consideration when ordering.